Your team asks. Lamano answers with what your Company approved and with AI.
An AI assistant for the whole team. In Automatic, it looks in the approved Knowledge first and answers with the source, who approved it and when. If the answer is not there, it uses the AI model's general knowledge, with a badge and a notice. People can also choose just one of the two.
- Approved and cited Knowledge
- Automatic: Knowledge first, AI when it falls short
- External sources always flagged
- An isolated space per Company
What is the procedure for an after-hours pickup?
Pickups outside business hours must be scheduled with the on-call supervisor by 4 p.m. the day before.
- Pickup Procedureversion 3 · approved by Ana Souza on 09/12/2026View source document
On the day, the driver checks the seal, photographs the load and hands the signed copy to the gatehouse before leaving.
- Pickup Procedureversion 3 · approved by Ana Souza on 09/12/2026 · page 2View source document
In Automatic, Knowledge comes first, with its source.
When someone on the team has a question, where do they look for the answer?
In the WhatsApp group, in an old PDF, in a shared folder, with the most experienced colleague. Each path returns a different version.
- The same question reaches the manager several times a week.
- Nobody is sure which version of the procedure is current.
- When the person who knows is on vacation, the operation waits.
- Training newcomers turns into endless repetition.
The knowledge exists. It is just scattered and depends on who remembers.
Between what the Company knows and what the team asks, there is a process.
In Automatic, Lamano answers first through the path your Company controls. When the Knowledge does not cover the question, it says so and answers with the AI model's general knowledge.
Knowledge
The Company uploads the documents it already has or writes a procedure in a guided Interview.
Approval
People with permission review and publish. Only what is published counts as a reference.
Question
The Collaborator asks the way they would ask a colleague, about a Company procedure or a general work topic.
Answer
In Automatic, Lamano looks in the published Knowledge that person is allowed to consult. If it does not find the answer, it answers with the AI model's general knowledge. People can also choose either source.
Origin
A Knowledge answer shows the source, who approved it and when. An AI answer comes with the External sources badge and a notice. People always know where it came from.
The same question, two paths.
The question does not change. The path to an answer you can trust does.
Today
“How do I handle an after-hours pickup?”
- Searches the WhatsApp group
- Opens a PDF from 2023
- Digs through the shared folder
- “Ask Marcos”
Three different answers. None with a source.
With Lamano
“How do I handle an after-hours pickup?”
- Asks Lamano
- Gets a direct answer
Pickup Procedure, approved by Ana Souza on 09/12/2026.
What changes day to day
- Fewer interruptionsRepeated questions stop always going through the manager.
- An answer when the question comes upEven when the person who knows is not around, or when the question goes beyond what the Company documented.
- Less dependence on specific peopleWhat someone knows becomes published Knowledge and stays with the Company.
- Simpler onboardingNewcomers consult the approved procedure instead of waiting for someone with time to explain.
- More confidence to decidePeople see where the answer came from and can open the source document.
- You see what is missingUnanswered questions become Gaps, counted on the Company Dashboard.
Why you can trust the answer
Five rules that apply to every question, on every Plan. Pick one to see how it shows up in the product.
Only approved content counts
Knowledge becomes a reference only after someone with permission publishes it. Drafts, items pending approval and rejected items stay out of the answers.
- Pickup ProcedureApproved by Ana Souza on 09/12/2026PublishedUsed in answers
- Warehouse opening checklistPending approvalLeft out of answers
- Holiday shift swapsDraftLeft out of answers
How your Company uses Lamano every day
The side of whoever organizes the Knowledge: where it comes from, who approves it, who can access it and what is still missing.
Upload what already exists
Upload the documents the Company already uses, one at a time or in a batch. Each file becomes Knowledge that is reviewed before it is published.
Or write it in an Interview
For what only lives in someone's head, Lamano runs a short Interview: it confirms the information, asks for what is missing and asks when something differs from what is already published. It ends with an editable preview.
Review and approve
Contributions from people who cannot publish directly go to the approval queue. Approvers publish or reject with a comment explaining what is missing.
Control who accesses what
Each person belongs to a Group. Each Group gets a permission Level per Knowledge Type: none, consult, contribute or publish directly.
Find out what is missing
Questions Lamano could not answer become Gaps. The Company Dashboard shows how many are open and which Themes keep coming back.
Who Lamano makes sense for
The kind of problem matters more than the industry.
It makes sense when
- The operation depends on procedures that must be followed the same way every time.
- New people join often and need to learn fast.
- The same questions reach the manager every week.
- Part of what the Company knows sits with a few people.
- Some information should not be visible to everyone.
Common in operations and logistics, clinics, chains and franchises, offices and service teams.
It may not be the right time if
- The Company has almost no internal processes to record.
- The team is small and knowledge flows well through conversation.
Plans
Plans change usage limits, not the rules. On every Plan, Lamano answers with approved and cited Knowledge and, in Automatic or when the person chooses, with clearly flagged external sources.
On every Plan
- AI assistant with a source in every Knowledge paragraph
- Automatic and External sources in chat, flagged and with a Company Admin switch
- Knowledge approval and versions
- Document upload and Interview
- Groups, Knowledge Types and permission Levels
- Gaps on the Company Dashboard
- Economy Mode when chat Lamano Credits run out
What changes between Plans
Chat and ingestion Lamano Credits per cycle, Economy Mode ceiling, storage, number of Company Admins and of users.
Frequently asked questions
Does Lamano answer about things that are not in the Company's Knowledge?
Yes. In Automatic, when the Knowledge does not have the answer, or when the person chooses External sources, Lamano answers with the AI model's general knowledge, without citations and with a badge and a notice. It does not search the internet. The Company Admin can turn external sources off.
What if it does not know the answer?
In Company Knowledge, it says it does not have enough information instead of making something up. In Automatic, it says it did not find it in the Knowledge and answers with flagged external sources. In both cases, the question becomes a Gap, without identifying who asked, and shows up in the count on the Company Dashboard.
Who can see each piece of Knowledge?
Anyone in a Group with access to that Knowledge's Type. The Company Admin defines Groups, Knowledge Types and permission Levels. Conversations are private: not even the Company Admin can read someone else's Conversation.
What happens to restricted information?
Content the person cannot consult is not sent to the Assistant. If the answer exists but is restricted, Lamano says so and suggests talking to the Company Admin.
Does my team need to know how to use AI?
No. People write their question as they would to a colleague and get the answer with its source. Answers come in the language set on each person's profile: Portuguese, English or Spanish.
How do I add the Knowledge I already have?
By uploading the files the Company already uses, in PDF, DOCX, Excel (XLSX), TXT or Markdown, one at a time or in a batch, or by writing Knowledge in an Interview with Lamano. Everything goes through approval before it becomes a reference.
How do Plans work?
Each Plan sets Lamano Credits per cycle for chat and for processing documents, plus storage and number of people. Credits renew every cycle and do not roll over. If chat Credits run out, chat continues in Economy Mode, with a simpler model, always citing the source and without external sources, up to the Plan's limit.
Which payment methods are available?
Card or Pix. There is no boleto and no trial period: the Company is created as soon as the first payment is confirmed.
Can I use my Company's visual identity?
Yes. The Company Admin chooses the main color and uploads the logo, and the Company's screens start using that identity.
Put your Company's Knowledge and AI in the hands of the people who need them.
With the source in plain sight when the answer comes from the Knowledge, and a notice when it comes from outside.
See the Plans